Privacy Policy

Information We Collect

When you submit an inquiry or request an assessment, we collect:

• First and last name
• Email address
• Phone number
• Property address (street, unit, city, state, and zip)
• Preferred service schedule

We may also collect non-personal technical information — such as browser type, device type, and referring pages — through standard server logs or third-party analytics tools.

How We Use Your Information

The information you provide is used solely to:

• Respond to your inquiry and schedule a property assessment
• Contact you by phone, text, or email regarding your request
• Provide or manage ongoing glass maintenance services
• Send service reminders or follow-up communications related to your account

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Text Messaging & TCPA Compliance

By submitting your phone number through our website form, you expressly consent to receive text messages from Capian regarding your inquiry and any ongoing service relationship.

Third-Party Services

We use the following third-party services to operate our website and manage inquiries:

• Google Maps Platform — Address autocomplete on our contact form. Google may collect data per their Privacy Policy.
• Zapier — Routes form submissions to our service management platform securely over HTTPS.
• HouseCall Pro — Our field service management platform where client records are stored and managed. HouseCall Pro maintains its own privacy practices.
• Netlify — Our website hosting provider. Netlify may log standard request data as part of normal hosting operations.

We do not control the privacy practices of these third parties and encourage you to review their respective policies.

Cookies

Our website may use cookies through third-party services such as Google Maps. These are functional cookies necessary to deliver certain site features — not used for advertising or retargeting.

You can disable cookies in your browser settings, though doing so may affect the address autocomplete feature on our contact form.

Data Security

All form submissions are transmitted via HTTPS (TLS encryption). We take reasonable precautions to protect your information. No method of internet transmission is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to provide our services or as required by law. To request removal of your information, contact us below and we will respond within 30 days.

Your Rights — Nevada Residents

Under Nevada Revised Statutes Chapter 603A, Nevada residents have the right to request that we do not sell their personal information. We do not sell personal information. Questions about your Nevada privacy rights can be directed to shane@capianclean.com.

Your Rights — California Residents (CCPA)

If you are a California resident, you have the right to:

• Know what personal information we collect and how it is used
• Request deletion of your personal information
• Opt out of the sale of personal information (we do not sell personal information)
• Not be discriminated against for exercising these rights

To exercise any of these rights, contact us at shane@capianclean.com. We will respond to verified requests within 45 days.

Children's Privacy

Our website and services are not directed to individuals under 18. We do not knowingly collect personal information from minors. If you believe a minor has submitted information through our site, contact us and we will promptly delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, the "Last Updated" date at the top of this page will be revised. Continued use of our website after changes constitutes acceptance of the updated policy.